What should I do before I call? 

Unless it is an emergency, please read through this information for advice. If it is a medical emergency, please call 911 immediately. There is a search bar on the "frequently asked questions" page that you can enter your question into and get information before calling. Often, patients have found that they have enough information to get them through the night and they will call our office in the morning. We also ask that you first contact the nurse triage line provided to you by your insurance carrier before calling our triage line. You can find this number on the back of your insurance card. 

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I saw my child's provider today and my prescription is not at the pharmacy, what should I do? 

Please call our answering service at 860-871-5245

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What problems should I call about right away? 

Call us right away if your child has any of the following symptoms:

• Fever over 100.4 rectally in a child under 3 months of age (we will be sending you to the emergency department in this case)

• Difficulty breathing

• Is dehydrated and seems lethargic (ex. Is hard to wake up or is like a limp rag doll or won't drink anything)

• Fever with a stiff neck

• Head injury with loss of consciousness and/or vomiting

• Severe abdominal pain

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What problems can wait until office hours? 

Generally, problems that have been going on for several days or weeks can wait until office hours. 

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Who is on call? 

A pediatric triage nurse who can listen to your concerns and offer recommendations is on call anytime our office is closed, including holidays. This is a courtesy we offer to current patients of OakLeaf Pediatrics only (Dr. Brent Jensen, Dr. Madalina Mindrut, Nurse Practitioner Nichole Marty, and Nurse Practitioner Jackelyn Padjen). If you are not a patient of ours, you will need to contact your own primary care provider’s office as we cannot answer questions for you.

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What can the triage nurse do for me? 

Please remember that the triage nurse cannot diagnose your child over the phone. They can give you advice regarding what to do until you can be seen in the office, or they will direct you to urgent care or the emergency department. It is our policy not to call in prescriptions for antibiotics as this is not a sound medical practice and we strive to provide the highest quality care to our patients.  

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Can I call for routine prescription refills? 

No. All refill requests for prescriptions must be called into the office during regular office hours (8 am to 5 pm Monday through Friday). There are no exceptions to this policy. You may leave a message on our office answering machine (715) 830-0732 to request a prescription refill and this will be filled on the next business day. 

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If you need the medication sooner than the next business day, you can call your pharmacy and talk to the pharmacist about getting a 3-day emergency supply. You cannot get an emergency supply of ADHD medication, however.

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Can the triage nurse send in a lab order or x-ray?

No, they are unable to send laboratory orders or X-rays. If you feel that your child needs a laboratory evaluation or X-ray, it is important that they see a provider to receive the highest quality care. 

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Should I call after hours or before the office opens to get an appointment? 

The triage nurse is not able to schedule appointments. If you need an early morning appointment, please call when the office opens at 8 am at (715) 830-0732.